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Shipping

How is COVID-19 affecting deliveries

Whilst we are quickly despatching orders daily, due to the coronavirus pandemic, all postage & freight carriers are currently facing challenges and delays are being experienced.

We use two main ways of delivering your orders :

Couriers Please : most of our orders are delivered using Couriers Please.  They have advised that deliveries are taking 2-3 days longer to arrive than usual. Please allow an extra 2-3 days to our standard timeframes shown below to be sure.

Australia Post : we use Australia Post for PO Box deliveries, delivery to some remote areas and for Express Post service to some areas. Australia Post has advised they are behind with deliveries and delays can be expected.  Australia Post have also suspended their next day delivery guarantee for their Express Post service.  Express post parcels are still given priority but it may take 1 -2 days longer than usual.

Proof of delivery: All carriers are not enforcing signature on delivery due to social distancing.  Orders may be left without signature.

Delivery Australia Wide

FREE Standard Delivery for orders $150 Australia Wide
FLAT RATE Standard Delivery for Standard orders Australia Wide $12.00

We are an Australian based online business based in Sydney, NSW.

Most our our party orders contain bulky and crushable items such as cups, party boxes, lollies, party hats, tablerunners,etc. For this reason we take great care and pack your order in a sturdy box to protect it in transit to you.

We offer free standard delivery Australia wide for orders over $150 and $12.00 flat rate shipping Australia wide for standard deliveries. Express Post is available at an additional charge and rates are shown below by location.

Delivery times depend on your location. See below for an estimated number of days.

Sydney
FREE standard delivery for orders over $150
FLAT rate Standard delivery $12.00 (3 -4 business days)
EXPRESS $18.00 (2 business days)

Melbourne and Brisbane
FREE standard delivery for orders over $150
FLAT rate Standard delivery $12.00 (3 -4 business days)
EXPRESS $25.00 (2 business days)

Adelaide and Tasmania
FREE standard delivery for orders over $150
FLAT rate Standard delivery $12.00 (3 -4 business days)
EXPRESS $25.00 for 5kg express post satchel (2 business days)
Note : if your order cannot fit into this satchel we can organise to send your order in a box via express post but price is on application. Contact us for further details on 02 9869 1817 or via email at info@thepartyparlour.com.au

Perth
FREE standard delivery for orders over $150
FLAT rate Standard delivery $12.00 (5-7 business days)
EXPRESS $25.00 for 5kg express post satchel (3 plus business days)
Note : if your order cannot fit into this satchel we can organise to send your order in a box via express post but price is on application. Contact us for further details on 02 9869 1817 or via email at info@thepartyparlour.com.au

NT and remote Country areas
FREE standard delivery for orders over $150
FLAT rate Standard delivery $12.00 (5-12 business days)
EXPRESS $25.00 for 5kg express post satchel (5 plus business days)
Note : if your order cannot fit into this satchel we can organise to send your order in a box via express post but price is on application. Contact us for further details on 02 9869 1817 or via email at info@thepartyparlour.com.au

If you Choose an Incorrect Delivery Option

If you choose an incorrect delivery option we will amend your selection and contact you to advise you of the correct rates prior to despatching your order.

Our Promise

We will endeavour to use the best method of courier delivery or postage at all times to ensure safe delivery of your parcel.

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